Importance of Website Design

Importance of a Website Design

There is little doubt that search engines have replaced the Yellow Pages. If consumers want to find a business, even just a business’ phone number, they are searching on the Internet.  Search engine usage is not limited to the computer savvy; consumers from 10 years old to 80 years old use the Internet on a daily basis.

Whereas, your business used to be one line in the phone book, now your business’ website is a visual presentation of your company’s vision, culture, and products and services.  Let’s face it, the marketplace demands instantaneous information, resulting in a less patient consumer.  Your website should immediately appeal to your potential customers.  A recent study conducted in Canada found that a business literally has milliseconds to grab a consumer’s attention before their minds forms an opinion*.  You should think of your website as a storefront.  What does your website say about your business?

Many businesses provide too much information that is lost on their potential client.  Information overload causes your “hook” or marketing message to become lost in a sea of information, resulting in your potential customer clicking off your site and looking at your competitor’s website.  Keep it simple! Don’t make your customer work to do business with you.  Your potential customers want easy to useful information about your business and an easy way to contact you.  Think of shopping at the mall.  It’s always a better experience when you find what you are looking for and when you have helpful sales person.  Your website’s design and content is a key to customer conversions.

Website design is also very important.  If you walked into the grocery store and found the milk with the dog food, how would you feel?  Customers like things to make sense.  There is an expectation that the milk will always be with other milk items and that the dog food will be found in the pet care aisle.  People expect the same kind of shopping/information gathering experience at your website. Organized website design results in consumers clicking through to multiple pages on your website, thus they stay on your site longer.

Obviously, your website design should convey the culture and vision of your company.  Your website design should be simple, clear, and represent your company.  Since the majority of consumers are finding your website with their smartphone or tablet, make sure your website is mobile ready.  Some studies suggest that over 55% of all searches are done on mobile devices.  Further, bounce rates are close to 60% when a business’ website is not mobile responsive.  Isn’t it annoying when you constantly have to enlarge and scroll a non-mobile ready website?

If you are not sure if your site is mobile ready, give us a call.  We are the experts in website design, from content creation to mobile readiness. If you are not using technology to maximum your business outreach, you are falling behind. Playbook Public Relations, LLC can help you stand out from the crowd and attract more business this year with great website design.

Playbook Public Relations, LLC

*BBC News Jan 16th, 2006,

Website Design – Part-1 of 3

Website Design – First Impressions

Our three part Blog series will help you make the right first impression with great website design.

One of the meanings for the word impression is a “sensation”. Impressions have strong effect on our psyche, as they produce feelings on a sub-conscious and conscious level. Researchers from NYU found that we make eleven major decisions about one another within the first seven seconds of meeting. Our minds are quick to critique and judge whether we want to stay in this interaction or if we need an immediate exit strategy.

Part 1: How alluring is your homepage?

Your homepage has seven seconds to make either a positive or negative effect on your potential client. According to a recent study, 70% of people go online first to help them locate a business. Are you making the right impression?

Identify the goal of your website. Consumers want to know what sets you apart from your competitors. It is a good idea to convey your company’s mission statement and your brand’s philosophy. Make sure website design matches you company’s overall brand message.

Set the tone and image for your site. Think of your site as putting on clothes in the morning. Is your site saying shorts and flip-flops when a shirt and tie would make a better impression?

Add teasers to your homepage. Adding articles to keep your users informed is very important in order to keep users coming back to your website. Post updated related articles only displaying a portion for the viewer to read. If they more they can click “read more.”

Check back next Wednesday as we share Part 2 of our series, “First Impressions are Strong: Make Yours Rock”.

Website Design – Part 3 of 3

Part 3: Website Design – Connecting

So you have their attention, but are you making a connection? People like to feel like they are a part of something big. Having a compelling statement will draw your visitor in and entice them to take action further within your website.

Develop a connection. Visitors to your site should feel like they are part of your family (your brand). Ask your first time users to sign-up for an account, subscribe to newsletters, or share your site with others. Have the links available to do this directly on the homepage so you won’t risk losing visitors as they navigate throughout your website.

Be social! Blogging will help you connect with your customers. Blogs reinforce your company’s brand and your expertise in your industry. Update your events, new products, or any other relevant information religiously and encourage your visitors to stay connected through your company’s social media sites.

Search Engine Optimization (SEO). SEO is the most effective way to drive traffic to your website. Websites are ranked by design usability, the amount of relevant content, and social media activity. Every ‘like’ and ‘comment’ on social networks will help increase your search engine ranking. Your website design structure and the proper placement of high value keywords will help optimize your homepage and increase your search engine ranking. The goal is to keep visitors on your website, therefore, strategic website design is imperative. All good relationships are built on trust, so make sure visitors to your website can find the essential information they are looking for with quick, readily accessible, and functional hot-links.

Remember, people buy from companies they like and trust. Website design can strength or weaken your brand, make sure your website is an asset and not a liability.

We hope you have enjoyed our three part series on great elements of website design.

Website Design – Krewe Rugby

Krewe-RugbyKrewe Rugby needed a site overhaul, specifically with the ability to easily manage their own content, whether it  was photos, videos, documents or other information. We worked closely with them to make sure they were able to spread the word about Krewe to their friends and fans.

Content Marketing Firm

CONTENT Marketing – Content is King of the Cage

Friday, June 1st Fight Night Productions will put on a show at Tampa’s A La Carte Pavilion to showcase some of the Bay Area’s hottest prospects in boxing.  I grew up in the Tyson/Holyfield ear… I mean “era.”  And so I’ve always been into the sport.  But my love for boxing has been replaced by my fascination with the UFC.  And I’m not alone.  Though I wince just seeing someone get their finger pricked for a blood test and feel it in my own kidney watching a fighter get a heel kick to theirs (which, by the way, is now illegal under UFC rules), I find myself enthralled with this gut-wrenchingly violent sport and not enthralled in a watching a train-wreck sort of way.  My first (and only) live UFC event was in Vegas–Rashad Evans’ take down of Forrest Griffin in ‘08.  The pageantry and drama of the whole night is what wooed me.  But many fervent UFC fans have never even seen a live event.  When you think about that fact and you think about what the ultimate fighters have been up against―political opposition and state licensing issues―, it’s an amazing feat.  The main reason that mixed martial arts has become one of the fastest growing sports organizations on the planet has much to do with marketing, specifically content marketing.  For those who are less familiar with the term, content marketing involves the creation and distribution of relevant and valuable content to a specific target audience.


The UFC masters content marketing with a holistic attack.  “The Ultimate Fighter” reality show on Spike TV does wonders for the sport, allowing fans a transparent view of what it takes to make it as a fighter, and the show endears fans to up-and-comers.  Charismatic UFC President Dana White’s video blogs on the UFC’s web channel, which has over 370,000 subscribers, serve to fuel fans’ interest for upcoming events.  The UFC uses long-form content for the pre-fight programming―documentaries about the fighters that delve into their family backgrounds and what drives them to seek fighting championships.  And as far as social media content goes… Well, while most sports leagues are telling their athletes when not to Tweet, White gives his fighters incentives to use Twitter and labels Twitter as “the greatest marketing tool in the history of the world.”  What do we tell our clients about posting and tweeting?  Be inimitable.  Be provocative.  Be unforgettable.  Be authentic.  Yes, White is all of the above.  In fact, he’s authentically authentic.


As a business owner, you may say, “I don’t have the budget to create a reality television show.”  Maybe not, but believe it or not, many of the marketing content strategies used by the UFC can be employed without a TKO to your marketing budget.

Marketing to Millennials

Marketing to Millennials

smartphonesMarketing experts are talking about how to reach Millennials, people born between 1981 and the year 2000. And they should be. This group is the largest market segment in our society today totaling over 80 million people, surpassing the size of the baby boomers and the GenX groupings. Millennials have careers and money to spend. However, because of the way our society consumes information and data marketing to this group is very different than marketing to the Baby Boomers or even to GenX.

Today’s technology (i.e. tablets and smartphones) quickly links us to our friends around the world. According to data gathered from AD Week, the majority of Millennials own tablets and smartphones and check into their devices on average about 48 times a day.

Millennials tend to reject the traditional marketing paths of the past. You are not going to reach this consumer with a celebrity spokesman on TV or a gimmicky mailing campaign. They tend to reject this sort of marketing message and in turn will ultimately reject your brand. If they do reject your brand, watch out because they will share their feeling socially. In fact, Millennials share more of their brand likes or dislikes than any other consumer group. Social sharing and recommendations from their family, friends, and even anonymous online reviews influence their buying decisions.

So how do you reach this group?

1.    Create a mobile ready website.

There is a more than 68% chance that your website will only be seen from a smart phone, or tablet. Your website should be easy to navigate from a mobile device, or it will render itself useless to an entire generation.

2.    Create a social media strategy.

42% of Millennials log on to Facebook daily, and over 60% follow brands on Facebook. Create a social media strategy that increases your interaction with your target market. Decide what outlets you need to be on and keep at it with a consistent message.

3.    Create authentic interaction and monitor what is being said about your company.

Be real, or at least appear that way by limiting the gimmicks and false claims. Since Millennials trust recommendations more than claims by brands, you need to be well aware of your testimonials and what people are saying about your brand online.

With Millennials, the focus needs to be on technology and creating an authentic, intimate brand experience. Your website has to be mobile ready and easy to use. You have to have a brand presence across all social media channels or your brand risks becoming irrelevant to this large consumer group.

For help making your website mobile ready, social media management, and increasing your word of mouth PR, call Playbook today!

Digital Marketing Firm

Playbook Public Relations, LLC – The Premier Digital Marketing Firm

It’s been a wild ride this week for Facebook (FB).   The company’s IPO had Wall Street and investors buzzing.  On May 15th (two days before the before IPO) General Motors (GM) the largest auto manufacturer in the world, announced that it would no longer spend advertising dollars on Facebook’s paid advertising.  The reason?  GM’s marketing department believes that Facebook advertising does not work.   Last year GM’s marketing team spent $10 million dollars on Facebook’s paid advertising.  Was this an ominous foreboding for Facebook?  Since the initial IPO on May 18th FB shares have plummeted by 19%.

However, it should be noted that marketing industry insiders question the timing of GM’s announcement.  Apparently, a few months ago Facebook representatives criticized GM’s marketing department for allowing multiple marketing firms to manage their Facebook advertising.   This suggests that GM’s marketing department intentionally withheld its decision to announce its departure from Facebook’s paid advertising.

GM still believes in digital advertising, and it will remain a part of GM’s overall marketing strategy.  In fact, GM’s marketing department spent $300 million on digital advertising in 2011.  GM will continue to promote its brands on the company’s various Facebook Fan pages.  The $10 million spent on Facebook paid ads is a drop in the bucket for GM but a blow to the effectiveness of Facebook’s paid advertising reputation.

Facebook’s paid ads appear on the right side of the page.  Every time a user navigates to a new page different two things can happen:  one, different ads appear or two, the same ads follows the end user.  Facebook ads are targeted based on the demographic information provided by user’s profile.

Team Playbook combines decades of advertising experience  with the latest trends in new media marketing and digital solutions. See why our people make the difference.

We look forward to creating a Playbook for your business!


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